MAC Thermal Printer Installation. Connect your Thermal Printer to your MAC using the USB cable Turn on the Thermal Printer so the light on top is a steady green; Download the UPS Thermal Printer Installation package from this link; Double click the UPS Thermal Printing-3.0.0.dmg package Drag the UPS Thermal Printing.app into the Applications folder. Print From Any Mac Application. Using your label printer on your Mac is as easy as this. Simply download our OSX thermal print system. Run the wizard to set up your label printer and start printing within 5 minutes. Thousands of printers supported for you including. Receive the free bonus 'Mac OSX Thermal Printing - The 15 BIG Problems' ebook with every demo download and purchase. Written by OSX thermal printing expert Guy Allensby to help you get up and running. This covers the 15 most common questions relating to printing labels on OSX.
The instructions below will help you through the process of installing a UPS Thermal Printer.
This document contains:
Before Installing the UPS Thermal Printer
UPS.com supports printing to several makes and models of thermal printers. To make sure you are using a compliant printer, please select the link below.
For Windows® users (without Google Chrome): The following steps should be followed when setting up your thermal label printer for printing labels for UPS Internet or CampusShip shipping from a Windows PC:
- Download and install the UPS thermal printer drivers
- Enable the UPS Printer Applet
- Set your browser's pop-up blocker to accept pop-up windows from ups.com. UPS Internet Shipping and CampusShip use pop-up windows to display labels for printing
For Mac® users or Windows Google Chrome users: The following steps should be followed when setting-up your thermal label printer for printing labels for UPS Internet or CampusShip shipping from a Mac:
- Install your thermal printer.
- Enable the UPS Printer Applet.
- Set your browser's pop-up blocker to accept pop-up windows from ups.com. UPS Internet Shipping and CampusShip use pop-up windows to display labels for printing.
Installing the UPS Thermal Printer Driver with Windows
Laser Printers For Mac
If using a Windows® operating system without the Google Chrome browser, to print with an Eltron or Zebra thermal printer you must install the drivers provided below; the driver provided with your printer will not work with UPS Internet Shipping or CampusShip. If you are using a different thermal printer, use the drivers that came with your printer and do not install the UPS Thermal Printer Drivers.
Note: Do not plug your printer into the computer until instructed to do so below.
The following instructions will help you download and install the UPS Thermal Printer drivers to your selected directory.
- Turn off the printer.
- Select the Download the UPS Thermal Printer Drivers link below.
- You may see one or more of the following windows based on your operating system and security settings; take the action listed for each window:
Window | Action |
---|---|
File Download - Security Warning (typically with Run, Save, and Cancel buttons) | Select Run |
Unknown Publisher Security Warning, 'Are you sure you want to run this software?' | Select Run |
- Select Unzip to extract the files. Once files are extracted, select the appropriate buttons to close the window.
- Right-click the Start menu and choose Explore or Open Windows Explorer, then navigate to C:Drivers UPS_5_1_7_certified_w10 and double-click the file setup.exe to start the Installation Utility
- You may see one or more of the following windows based on your operating system and security settings; take the action listed for each window:
Window | Action |
---|---|
User Account | Select Yes |
Zebra Printer Driver Installation | Select Install Zebra Printer |
- You will be prompted to choose your printer model from a list.
- Click Next after choosing your printer model.
- You may see one or more of the following windows based on your operating system and security settings; take the action listed for each window:
Window | Action |
---|---|
Choose printer port | Select your port and click Next or Finish Note: Zebra ZP 450 printers are supplied with a USB printer cable, so you should choose an available USB port, for example USB001 if it is available |
Confirm Printer Name | Do not change name; click Next |
Printer Driver Found | Choose Update the driver and click Next |
Windows Security | Choose Install this driver software anyway |
Program Compatibility Assistant | Choose This program installed correctly |
- Connect the printer to your computer and turn on the printer power; wait for the green light to turn on indicating the printer is ready.
- The thermal printer is now installed; set up your thermal printer using the instructions in the printer guide.
- If the Found New Hardware wizard appears; click Cancel and do not install the software.
- See below for instructions to use the UPS Printer Applet.
Wireless Thermal Printer
Back to the TopDownload the UPS Thermal Printer Driver
Download Tool | |||
---|---|---|---|
File Name | File Format | File Size | Download |
Zebra File Format: File Size:11.3MB Download: | 11.3MB | ||
Bixolon for Windows File Format: File Size:8MB Download: | 8MB | ||
Bixolon for Mac File Format: File Size:3.6MB Download: | 3.6MB |
Installing your Thermal Printer on a Mac
The UPS Thermal printer applet supports printing to a thermal printer from your Mac if it meets the following requirements:
MAC Thermal Printer Installation
- Connect your Thermal Printer to your MAC using the USB cable
- Turn on the Thermal Printer so the light on top is a steady green
- Download the UPS Thermal Printer Installation package from this link
- Double click the UPS Thermal Printing-3.0.0.dmg package
- Drag the UPS Thermal Printing.app into the Applications folder
- Open the Launch Pad and click the UPS Thermal Printing.app to run the application
It is possible the application will be require MAC security settings to be updated if the application is rejected. In order to resolve this issue:
- Open System Preferences
- Open Security & Privacy
- Select the General tab
- At the bottom, the blocked application will appear
- Select ‘Anywhere’
- At the prompts, click Approve, Allow, or Run
It is possible the CUPS MAC printer setup interface may not load. In order to load the interface manually, open any browser and type localhost:631 in the address bar:
- The default browser will open with the MAC CUPS Printer Install interface
- Review the installed printers
- Click the Administration tab
- Click the Add Printer button
- Select your thermal printer from the 'Local Printers' section
- Click the Continue button
- Remove any pre-populated content, and complete the fields.
- Enter Printer “Name”
- Example “ZP450”
- Enter Description
- Example “Thermal Printer”
- Enter Location
- Example “Office, Mac1”
- Document location name for future reference.
- Click Continue again on the next screen
- Click the Select Another Make/Manufacturer button
- Continue to the next step
- Select Raw as the 'Make'
- Click Continue
- Select Raw Queue(en) as the 'Model'
- Click Add Printer
- Select Set Default Options
- System should display 'the printer default options have been set successfully'
- Next, follow the instructions below to add Class
Instructions for adding Class
- Click the Administration tab
- Click the Add Class Button
- Remove pre-populated content (if any), and complete the fields.
- Enter a Class “Name.” (Do not enter the PRINTER name. The PRINTER and CLASS name are case-sensitive.)
- For example: ZebraClass
- Enter a CLASS “Description.”
- For example: Zebra Printer Class
Note: Do NOT use the words Eltron or UPS in the Class Name or Description fields.
- Enter a CLASS “Location.”
We recommend the CLASS Location name matches the PRINTER Location name.
- For example: Mac1
- Select the printer from the Member’s list.
- Click the Add Class button.
- A confirmation window will briefly appear, followed by the Administration window.
Set the UPS Thermal Printing application to start on login
- Select 'System Preferences' from the Apple menu
- Select 'Users & Groups' and select the 'Login Items' tab
- Click the '+' symbol to add an application
- Select the UPS Thermal Printing.app and click 'Add'
NOTE: Once the application is added you may close this window
Using the UPS Thermal Printing app in Chrome, Firefox, and Opera
- Log into 'ups.com'
- Print a Thermal Label
Using the UPS Thermal Printing app in Safari
- Log into 'ups.com'
- Try to print a Thermal Label
- If the 'Missing Plugin' message appears
- Click 'Missing Plugin'
- Click 'More Info' to view the 'Java Download for OS X'
- Click 'Agree and Start Free Download'
- Select the jre.dmg file and install Java
Setting Preferences in Safari
- Select “Preferences” from the Safari menu
- Select “Websites” from the menu bar
- Select “Java” in the Plugin section on the left navigation bar
- Select “ups.com” in the “Configured Websites” window on the right
- Hold down the “Option” key and click the drop down arrow next to “ups.com”
- Uncheck “Run in Safe Mode”
- If prompted with a message to 'trust ups.com to run 'Java' select 'Trust'
- If, upon printing a label, a security risk pop-up message pops up, click the checkbox to accept the Terms and Conditions and select 'Run'
Printing using the UPS Thermal Printer Applet
The UPS Thermal printer applet supports printing to any supported thermal printer model from any browser or operating system. To use the applet you must have Version 7 of Java installed on your PC. You can check your version at http://www.java.com. Click the 'Do I have Java' link, then click 'Verify Java Version' link. If Java is not installed, click the Download Java button and follow the prompts to install it.
Using the UPS Thermal Printer Applet
- Install the UPS Thermal Printer Driver using the steps previously provided on this page
- Log in to ups.com
- Mouse over the Shipping tab at the top of the page and select Set Preferences in the drop-down menu
Note: If you are a CampusShip user, click the My Settings button and select Edit Shipping Preferences - Select View/Edit in the Printing Preferences section
- Click the thermal label check boxes:
- Use my thermal printer to print labels
- Use my UPS thermal printer to print receipts
- Click Print a Sample Label
The 'Do you want to run this application?' window will appear - Click the 'Do not show this again for apps from the publisher and language above'. check box
- Click 'Run'
- The 'Allow access to the following application form' window will appear. Click the 'Do not show this again for this app and website' check box. Click 'OK'.
- The 'Applet has requested access to the printer' window will appear. Click the 'Always allow this applet to access the printer' check box. Click 'OK'.
- Allow a few moments for the printer selection to appear in the Print Label window. Select your printer name. The label will print.
The first time you print a label, you may see one or more of the following windows. Take the action listed in the table below:
Window | Action |
---|---|
Digital Signature | Click 'Always trust content from this publisher' |
Java Add-on | Click Enable |
Security | Click Enable, then Run |
Troubleshooting:
- If the label pop-up window does not appear, make sure that pop-ups from ups.com are allowed by your browser.
- If you do not have Version 7 of Java, the label will not print. To install an updated version of Java, go to www.java.com.
- If you have the correct version of Java, clear your browser's temporary Internet files and try again.
This page was printed on Oct 31, 2020. For the current version, visit https://help.shopify.com/en/manual/shipping/shopify-shipping/label-printers.
Note
Shopify Shipping is available for orders shipped from fulfillment locations based in the United States, Canada, and Australia.
You can choose the shipping label printer that you want to use each time you print a label. You can do this on the Shipping and delivery settings page in your Shopify admin. For best results, use Shopify-supported hardware to print your shipping labels.
Dymo LabelWriter 4XL
You can use the Dymo LabelWriter 4XL to print the shipping labels you buy in Shopify. It connects to your computer by USB. You can buy the Dymo LabelWriter 4XL at the Shopify Hardware Store.
To learn more about the Dymo LabelWriter 4XL printer, refer to Dymo's support page.
Tip
If you're using an Apple computer to print your shipping labels, then Shopify recommends the Dymo LabelWriter 4XL.
Installation and setup in Mac OS X
Note
If you need help installing and setting up your Dymo printer, then contact Dymo's support.
Before you can use the Dymo printer on Mac OS X, you need to download and install the latest drivers for Mac.
Steps:
- Open your web browser.
- Go to Dymo's website.
- Click Support > Downloads: Software, Drivers & User Guides.
- Under the latest Mac version, click Download.
- After the download is complete, open the
.dmg
file to install Dymo's Label Software. - Follow the instructions in the installer.
- Plug your printer in to your computer using the included USB cable, and connect its power adapter. After you turn on the printer, your computer will detect it automatically.
Installation and setup in Windows 10
To install the Dymo printer in Windows 10, plug your printer in to your computer using the included USB cable, and connect its power adapter. After you turn on the printer, your computer will detect it automatically and download the required device drivers. You can confirm that your printer has been installed.
Steps:
- Open your computer's Control panel.
- Click Hardware and Sound.
- Click Devices.
- In the Printers & Scanners section, confirm that Dymo LabelWriter 4XL appears in the list of printers.
Rollo label printer
You can use the Rollo label printer to print the shipping labels you buy in Shopify. It connects to your computer by USB and doesn't require toner or ink to print.
To learn more about the Rollo label printer, see Rollo's support portal.
Set up your Rollo label printer
Tip
If you need help installing and setting up your Rollo label printer, contact Rollo support.
Steps:
- If the printer switch is set to On, then turn it off by pressing the switch located on the back of the printer.
- Connect the power cable to your Rollo label printer.
- Connect the other end of the power cable to your power adapter, and connect the adapter to a power outlet.
- Connect the USB cable to your printer, and the other end to your computer.
- Insert the labels into the printer with the label side facing up.
- Adjust the tabs so that they hold the labels in place.
- Turn the power switch to On.
- Press and hold the purple button at the top of the label printer until you hear a beep, then let go. Your printer will automatically detect the label type and size.
Note
You will need to repeat this step if you change your label type or size.
Installation in Mac OS X
Steps:
- Visit Rollo's website to download the correct driver for your computer.
- Find and open the installation package on your computer.
- In the dialog, double-click the
.pkg
file. - Follow the instructions in the installer, then click Close.
- After you turn on the printer, your computer will detect it automatically.
Installation in Windows
Steps:
Thermal Printers For Mac Osx
- Visit Rollo's website to download the correct driver for your computer.
- Find and open the installation package on your computer.
- Follow the instructions in the installer.
- In Windows, go to Control panel > Devices and Printers.
- Right click Rollo Printer.
- In the dialog, click Advanced.
- From the Paper Size drop-down menu, select your label size.
- Click OK to save your settings.
Brother QL-111ONWB label printer
You can use the Brother label printer to print your Shopify Shipping labels from the Shopify admin or the Shopify app. The printer supports USB and Wi-Fi connectivity. You can buy the Brother label printer at the Shopify Hardware Store.
To learn more about the Brother label printer, see the Brother support portal.
Set up your Brother label printer
Steps:
- Make sure that the power switch located on the back of the printer is set to Off.
- Connect the power cable to your Brother label printer, then plug the other end into a grounded AC power outlet.
- Pull the levers on both sides of the printer to open the label compartment.
- Place the label roll into the spool guide. Make sure that the spool arms are firmly seated in their mounts.
- Feed the label roll through the label printer. Keep the label roll straight to avoid skewed labels or label jams.
- Close the label compartment.
- Press the power button to turn the label printer On.
- Press the feed button to align the end of the label roll.
![Transfer Transfer](/uploads/1/1/0/1/110141693/722267525.png)
Tip
If you need help installing and setting up your Brother label printer, then contact Brother support.
Connect your Brother label printer to your desktop computer
The Brother QL-111ONWB label printer supports USB and Wi-Fi connectivity.
Steps:
- Connect the label printer to your computer with the provided USB cable.
- Visit Brother's website to download the label printer software installer.
- Find and open the installer on your computer.
- Follow the installer's instructions. You can choose the connection method for your label printer during the installation.
Connect your Brother label printer to your iOS device
The Brother QL-111ONWB label printer supports Wi-Fi connectivity.
Direct Thermal Printer
Airdrop
To use Airdrop with your Brother label printer, complete the following steps:
- Connect the label printer to the same Wi-Fi as your device.
- Open the Printer Setting tool. To download the tool, visit Brother's website.
- In Communications type, confirm that the printer is connected using a wireless network connection. If your device and the label printer are connected to the same wireless network, then the printer is accessible from the Shopify app.
Wi-Fi Direct
To connect the Brother label printer to your iPhone or iPad using Wifi Direct, complete the following steps:
- Connect the label printer to your computer with the provided USB cable.
- Open the Printer Setting tool. To download the tool, visit Brother's website.
- In Communications settings, confirm that the Wireless Direct setting is enabled:
- On Mac: Click the Wireless LAN tab and enable the Wireless Direct setting.
- On Windows: Under Selected Interface, select Infrastructure and Wireless Direct or Wireless Direct and click Apply.
- Press and hold the Wi-Fi button on the front of the printer until the green Wi-Fi LED begins flashing.
- On your iPhone or iPad, go to Settings > Wi-Fi.
- In the list of available networks, tap the label printer. The default name of the printer is DIRECT-#####, where ##### is the last 5 digits of your printer's serial number.
- At the prompt, enter the printer's password. The default password is 111#####, where ##### is the last 5 digits of the printer's serial number.
Standard desktop printer
You can also use a standard desktop printer to print shipping labels that you buy through Shopify. To install your printer, follow the instructions that came along with it. If you need help installing your printer, then you can contact the support channels listed in your printer's instructions.
Note
If you're using a standard desktop printer, then make sure that you select the 8.5 × 11 inch paper option when printing the label.